Refund-Policy

Cancellation Policy

• Orders can be canceled within 24 hours of placement by contacting candlelab44@gmail.com or calling +91 7498411756.
• Prepaid order refunds will be processed within 7-10 business days of cancellation.

Return Policy

• Returns are accepted within 5 days of delivery for unused and undamaged items.
• Non-returnable categories include personal care products, customized items, and discounted items.
• Initiate returns via our customer care email or phone with your order ID and product images.
• Pickup will be arranged within 2-4 business days, and refunds or replacements will follow verification.

Refund Policy

• Refunds are issued to the original payment method once the returned item is inspected and verified.
• Replacement requests are subject to stock availability. If unavailable, a full refund will be processed.

Reviews and Comments

Users can post reviews and comments as long as they are not defamatory, obscene, or illegal. Veelora reserves the right to remove inappropriate content without prior notice.

Electronic Communication

Using our Platform, you consent to receive communications from Veelora electronically, including emails, SMS, and push notifications. All electronic communications satisfy any legal requirement for written communication.

Amendments to Policies

Veelora reserves the right to update or amend these terms and associated policies without prior notice. Continued use of the Platform implies acceptance of the revised terms.